Last updated: 1 June 2026
This Refund & Cancellation Policy applies to services provided by Nextrubix Technologies ("Nextrubix"). Because we deliver custom software and consulting services, the following terms explain how cancellations and refunds are handled. Specific engagements may include additional terms set out in the relevant project agreement, which will take precedence where applicable.
1. Nature of our services
We provide professional, custom services — including Zoho implementation, integration, customization and software development. Work is typically delivered in defined milestones, and effort begins as soon as a project is confirmed.
2. Advance payments and deposits
Many projects require an advance payment or deposit to commence work. This amount covers initial discovery, planning and allocation of resources and is generally non-refundable once work has begun.
3. Cancellations
- Before work begins: if you cancel before any work has started, you may be eligible for a refund of amounts paid, less any non-refundable deposit and third-party costs already incurred.
- After work begins: if you cancel mid-project, you will be charged for all work completed and resources committed up to the cancellation date. Any remaining prepaid balance, if applicable, will be refunded.
4. Milestone-based projects
For milestone-based engagements, completed and accepted milestones are non-refundable. Fees for milestones not yet started may be refundable, subject to costs already incurred.
5. Third-party costs
Payments made to third parties on your behalf (for example, Zoho subscriptions, licenses, domains or hosting) are non-refundable, as they are governed by the respective third-party providers' policies.
6. Requesting a refund
To request a refund or discuss a cancellation, email us at support@nextrubix.com with your project details. We aim to review and respond to all requests within 7 business days. Approved refunds are processed to the original payment method within a reasonable timeframe.
7. Contact
For any questions about this policy, contact us at support@nextrubix.com or +91 87786 60848.